Job post summary

Date posted: December 1, 2025

Pay: $21.00 - $26.00 per hour

Job description:

We are seeking an experienced Licensed Customer Service Representative to join our team. The ideal candidate will have a minimum of 3–5 years of experience in the insurance industry (5+ years preferred) and hold an active California Property & Casualty (P&C) Insurance license. Consideration will be given to candidates with a P&C license from another state or those whose license has lapsed but is eligible for reinstatement. This is a temp-to-hire opportunity with long-term potential.

Key Responsibilities:

• Provide outstanding customer service by assisting clients with policy inquiries, coverage options, and claims support.

• Process policy renewals, endorsements, and cancellations efficiently and accurately.

• Educate clients on available insurance products, ensuring they make informed decisions about their coverage.

• Maintain compliance with state regulations and company policies.

• Document and process customer requests in the agency management system.

• Resolve client concerns and escalate complex issues as needed.

• Work collaboratively with underwriters, agents, and other team members to ensure seamless service delivery.

Qualifications:

• 3–5 years of customer service experience in the insurance industry (5+ years preferred).

• Active California Property & Casualty (P&C) Insurance license or an equivalent license from another state (consideration for reinstatement eligibility).

• Strong knowledge of insurance policies, coverages, and industry regulations.

• Excellent communication, problem-solving, and customer service skills.

• Proficiency in Microsoft Office and insurance agency management systems.

• Ability to multitask and manage customer interactions in a fast-paced environment.

Job Type: Full-time

Work Location: In person