Location: Temecula, CA
Pay: $30–$40/hour DOE
Schedule: Full-Time
Travel: 20% - Regular local/regional travel to customer sites, approximately 3–5 visits per month

Position Overview

We are seeking an experienced Senior Field Service Technician. This is primarily an office-based technical position requiring regular travel to customer sites (about 80% Customer IT Support and about 20% travel). In addition to hands-on service responsibilities, this individual will serve as a senior technical resource and mentor to junior technicians as the service department continues to grow.

The ideal candidate brings a strong electrical, mechanical troubleshooting background, excellent customer-facing communication skills, and previous experience servicing industrial equipment in manufacturing, printing or packaging environments.

Training will be provided on company-specific equipment, processes, and procedures.

Key Responsibilities

• Troubleshoot, diagnose, repair, install, and maintain industrial equipment at customer locations (Industrial inkjet printing equipment)
• Provide hands-on electrical and mechanical troubleshooting support
• Perform equipment assembly, setup, testing, and repair
• Serve as an escalation point for complex or critical technical issues
• Provide technical support to customers by phone, email, video, and in person
• Conduct customer site visits approximately 3–5 times per month
• Build strong customer relationships by providing responsive and professional technical support
• Train and mentor junior Field Service Technicians
• Assist with onboarding and technical training of new service team members
• Provide technical training and equipment education to internal departments
• Develop, document, and improve service procedures and technical processes
• Establish and maintain service protocols and quality standards
• Identify opportunities to improve equipment performance and service efficiency
• Communicate technical challenges, customer concerns, and service progress to leadership
• Maintain accurate service and technical documentation
• Perform additional technical and field-service responsibilities as needed

Qualifications

• 5–7+ years of field service, equipment maintenance, or technical support experience
• Hands-on experience servicing industrial or manufacturing equipment
• At least 1–2 years of experience leading, mentoring, or training other technicians
• Strong electrical, mechanical, and electromechanical troubleshooting abilities
• Mechanically inclined and comfortable using hand and power tools
• Ability to diagnose technical problems independently and determine appropriate solutions
• Strong customer service and communication skills
• Comfortable communicating with customers by phone, email, video, and in person
• Ability to read and understand technical documentation, procedures, and equipment manuals
• Strong organizational and documentation skills
• Proficiency with Microsoft 365, including Outlook, Word, and Excel
• Ability to work independently in field environments with limited supervision

Education

• High school diploma or equivalent required
• Associate degree or technical/trade school certification in electronics, electromechanical technology, industrial technology, or a related technical discipline required

Preferred Experience

Candidates with experience servicing equipment within the following environments are strongly encouraged to apply:

• Industrial inkjet printing equipment
• Coding and marking systems
• Packaging machinery
• Printing or labeling equipment
• Automated production equipment
• Manufacturing equipment
• Electrical/electromechanical systems
• Industrial maintenance and repair

Travel & Physical Requirements

• Ability and willingness to travel regularly to customer sites
• Customer visits may occasionally require early mornings or evenings depending on production schedules
• Ability to spend extended periods standing, walking, sitting, and driving
• Ability to occasionally lift up to 25 lbs.

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

 

Education:

• High school or equivalent (Required)

Experience:

• Equipment maintenance or technical support: 5 years (Required)
• leading, mentoring, or training other technicians: 1 year (Required)

 

Ability to Commute:

• Temecula, CA 92591 (Required)

Work Location: In person
Contact: temecula@atwork.com