Patient Access Representative

Menifee, CA

Various shifts

Patient access Rep (inputting patient demographics, dealing with insurances, etc.)

$17/hr.

• Greet patients as they arrive the front desk / information center
• Take patient data such as name, age, medical history and medical complaint
• Note down information in hospital database by ensuring that accuracy measures are taken into account
• Ask patients for insurance information and verify insurance coverage
• Register patients for specifics such as treatment or hospitalization
• Arrange for immediate care to be given to patients who arrive in emergency
• Ascertain that all protocols of patient hospitalization are followed accurately
• Provide patients’ families with information on hospital procedures, policies and protocols
• Refer patients to appropriate in-house health care services
• Investigate complaints made by patients and families and ensure that they are addressed immediately
• Direct patients or families to appropriate staff members to make sure that their grievances are heard and resolved
• Provide patients with billing information and repayment terms
• Conduct intake interviews of patients in emergency once the patient is settled
• Ascertain provision of appropriate and timely hospital services such as tests
• Prepare patient discharge documentation and provide them with heads up on when to follow up