Job post summary

Date posted: November 17, 2025

Pay: $21.00 - $22.00 per hour

Job description:

Service Administrator
Location: Hemet, CA

Temp to Hire
Pay: $21–$22/hour (DOE)
Schedule: Full-Time, Monday–Friday, 8:00 AM – 4:30 PM (Overtime as needed)

Overview
We’re seeking a detail-oriented and customer-focused Service Administrator to join a dynamic team in Hemet. This temp-to-hire role offers an opportunity to support a busy service department by managing administrative processes, customer communication, and service coordination. The ideal candidate thrives in a fast-paced environment, enjoys multitasking, and has strong customer service and organizational skills.

Key Responsibilities

• Respond to service-related inquiries via phone, email, and chat.
• Prepare quotes for field and bench service requests.
• Generate Return Authorizations (RAs) for U.S.-based customers using Oracle.
• Update and manage customer accounts and instrument data in Oracle.
• Handle billing inquiries and update work orders as needed.
• Process service orders for repairs, rentals, and loaner equipment.
• Renew and manage service contracts.
• Communicate effectively with customers, team members, and management.
• Adapt quickly to a fast-changing, deadline-driven environment.
• Prioritize tasks in a high-volume environment and identify practical solutions.
• Collaborate with team members to achieve shared goals while maintaining professionalism.

What We’re Looking For

• Strong proficiency in Microsoft Office Suite (Excel, Outlook, Teams, etc.)
• Experience with Oracle or other ERP systems is a plus
• Excellent verbal and written communication skills
• Strong organizational skills with high attention to detail
• Ability to work independently and collaboratively in a team setting
• A sense of urgency, accountability, and a positive attitude
• Comfortable working in a fast-paced, performance-driven environment

Requirements

• High school diploma or GED (required)
• Minimum 2+ years of experience in Customer Service, call center, or service administration
• Must be able to pass a background check and drug test

Physical Demands & Work Environment

• Indoor office/industrial environment with adequate lighting and ventilation
• Low to moderate noise levels
• Frequent standing, walking, sitting, and bending
• Regular use of hands for typing, data entry, and handling materials
• Occasional lifting of 26–50 lbs with assistance; ability to lift up to 25 lbs occasionally
• Ability to work at a computer for extended periods and perform repetitive hand motions

Job Type: Full-time

Benefits:

 

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

 

Education:

 

• High school or equivalent (Required)

 

Experience:

 

• Microsoft Excel: 2 years (Required)
• Oracle: 2 years (Required)
• Preparing Quotes, Work Orders, Service Documentation: 2 years (Required)
• Data entry: 2 years (Required)

 

Work Location: In person