Job description

We’re seeking a detail-oriented and customer-focused Service Administrator to join a dynamic team in Hemet. This temp-to-hire role offers an opportunity to support a busy service department by managing administrative processes, customer communication, and service coordination. The ideal candidate thrives in a fast-paced environment, enjoys multitasking, and has strong customer service and organizational skills.

Location: Hemet, CA

Type: Temp-to-Hire

Pay: $21–$22/hour (DOE)

Schedule: Full-Time

Key Responsibilities:

• Respond to service-related inquiries via phone, email, and chat.
• Prepare quotes for field and bench service requests.
• Generate Return Authorizations (RAs) for U.S.-based customers using Oracle.
• Update and manage customer accounts and instrument data in Oracle.
• Handle billing inquiries and update work orders as needed.
• Process service orders for repairs, rentals, and loaner equipment.
• Renew and manage service contracts.
• Communicate effectively with customers, team members, and management.
• Adapt quickly to a fast-changing, deadline-driven environment.

What We’re Looking For:

• Strong proficiency in Microsoft Office Suite (Excel, Outlook, Teams, etc.).
• Experience with Oracle or other ERP systems is a plus.
• Excellent verbal and written communication skills.
• Strong organizational skills with attention to detail.
• Ability to work both independently and collaboratively in a team setting.
• A sense of urgency, accountability, and a positive attitude.

Requirements:

• Must be able to pass a background check.
• Minimum of 2+ years of work experience in Customer Service, call center, or service administration
• HS Diploma or GED
• Must be able to pass a Drug test.

If you meet this qualifications, please submit your resume with recent relevant experience.

Job Type: Full-time

Pay: $21.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

 

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

 

Shift:

 

• 8 hour shift
• Morning shift

 

Work Location: In person