Schedule: Monday – Friday | 8:30 AM – 5:00 PM

Employment Type: Full-Time - Temp to Hire Role

Job Summary

We are seeking a motivated and reliable Call Center Representative to join our team in Wildomar. This role is ideal for someone who thrives in a fast-paced environment and has prior experience handling high call volumes within a medical or healthcare setting.

The ideal candidate will have strong communication skills, familiarity with HMO/IEHP insurance plans, and a solid understanding of medical terminology.

Responsibilities

• Answer inbound calls and assist patients with inquiries
• Verify insurance eligibility (HMO/IEHP)
• Schedule appointments and provide general information
• Document call details accurately in the system
• Maintain professionalism and confidentiality at all times
• Travel to other locations as needed (mileage reimbursed)

Qualifications

• 1–2 years of previous call center experience (required)
• Knowledge of HMO and IEHP insurance (required)
• Familiarity with medical terminology
• Ability to multitask in a fast-paced environment
• Strong verbal and written communication skills
• Bilingual (Spanish/English) is a plus

Job Type: Full-time

Language:

• Bilingual english and spanish (Preferred)

Work Location: In person