Job post summary

Date posted: February 13, 2026

Pay: $20.00 - $22.50 per hour

Job description:

Customer Support Coordinator (Customer Service Representative II)
Location: Hemet, CA
Pay: $20–$22.50/hour
Schedule: Monday–Friday, 7:30 AM – 4:00 PM | Temp-to-Hire

About the Role:
We’re looking for a motivated Customer Support Coordinator to join our team supporting our water product lines. You’ll be the main point of contact for customers, handling orders, service requests, and inquiries, while collaborating with production, sales, and engineering teams to ensure timely and accurate fulfillment. If you enjoy problem-solving, working in a fast-paced environment, and delivering excellent customer service, this role is for you.

Key Responsibilities:

• Process customer orders, modifications, returns, and cancellations accurately in ERP systems.
• Issue Return Authorizations (RAs) and support post-order questions.
• Respond to customer inquiries via phone, email, and chat professionally.
• Collaborate with Sales, Production, Engineering, and Shipping to resolve order or service issues.
• Maintain accurate customer account records and order documentation.
• Verify product availability and coordinate timely fulfillment.
• Support continuous improvement initiatives and maintain SOPs.

Requirements:

• High school diploma or equivalent required; additional education a plus.
• 2+ years of customer service, administrative, or call center experience.
• Proficient in Microsoft Office Suite; ERP experience (Oracle preferred) a plus.
• Strong communication, problem-solving, and organizational skills.
• Ability to multitask and work under pressure in a fast-paced environment.
• Must pass background check and drug screening (including THC).

Why Join Us:

• Work with a supportive team in a dynamic environment.
• Gain hands-on experience with ERP systems, order management, and manufacturing support.
• Competitive pay and stable schedule.

Job Type: Full-time

Benefits:

 

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

 

Application Question(s):

 

• Have you worked with Oracle or ERP systems?
• How do you handle corrections or changes to orders to ensure accuracy?

 

Education:

 

• High school or equivalent (Required)

 

Experience:

 

• ERP systems: 2 years (Required)

 

Work Location: In person