Job description

JOB DESCRIPTION
Job Title: Customer Care Coordinator
Department: Customer Care
Reports To: Customer Care Supervisor
Location: On-Site – Vista, CA
Salary Range: $23–$25 per hour

Company Overview

A leading global manufacturer of high-quality industrial equipment is seeking a skilled Customer Care Coordinator to join their growing team. With decades of industry expertise and an international presence, this company is known for delivering innovative, reliable solutions across various markets.

Position Summary

The Customer Care Coordinator will play a key role in ensuring exceptional customer experiences. This role involves handling order processing, responding to inquiries, resolving customer concerns, and maintaining accurate records. The ideal candidate is detail-oriented, proactive, and comfortable working in a fast-paced, team-driven environment.

Key Responsibilities

• Manage preparation, entry, and updates of Sales Orders and backlog.
• Respond to product compatibility and pricing questions in collaboration with internal teams.
• Assist customers in identifying special component requirements based on system applications.
• Review orders for accuracy and completeness; release to the manufacturing team.
• Expedite urgent orders and communicate schedules with internal teams and customers.
• Research and clarify order-related questions with internal and external contacts.
• Monitor the life cycle of orders to ensure timely shipment and coordinate with cross-functional teams.
• Maintain a clean and organized workspace.
• Perform additional duties as assigned.

Qualifications

• Experience in manufacturing or industrial environments preferred.
• Technical understanding of pressure vessels or membrane filtration systems is a plus.
• Proven customer service and support experience.
• Strong written and verbal communication skills with professional email/phone etiquette.
• Excellent organizational and multitasking skills with strong attention to detail.
• Problem-solving mindset with the ability to handle conflict and resolve issues quickly.
• Proficiency in Microsoft Office 365 (Outlook, Excel, Teams, SharePoint, OneDrive).
• Experience with ERP systems (e.g., Business Central) is a plus.
• Ability to work independently and collaboratively in cross-functional teams.
• Willingness to provide general administrative support as needed.

Benefits (Eligible After 90 Days)

• Medical, Dental, and Vision Insurance
• Paid Time Off and Holiday Pay
• 401(k) Retirement Plan with Employer Match
• Life and Disability Insurance
• Career growth opportunities within the company

Physical Requirements

This role requires frequent standing, sitting, walking, speaking, hearing, reaching, and the use of hands for typing or handling objects. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Work Environment

The role is performed indoors in a light to moderately noisy environment. Reasonable accommodations may be made for individuals with disabilities.

Job Types: Full-time, Contract, Temporary

Pay: $23.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

 

• Dental insurance
• Health insurance
• Vision insurance

 

Shift:

 

• Morning shift

 

Ability to Commute:

 

• Vista, CA 92085 (Required)

 

Ability to Relocate:

 

• Vista, CA 92085: Relocate before starting work (Required)

 

Work Location: In person