We are seeking a highly organized and detail-oriented Medical Front Office Administrator to join our healthcare team. The ideal candidate will serve as the first point of contact for patients, manage administrative tasks efficiently, and support clinical operations. This role requires strong knowledge of medical office procedures, EMR systems, and excellent communication skills to ensure smooth clinic operations and exceptional patient service.

Duties

• Greet patients and visitors with professionalism and courtesy, ensuring a positive first impression
• Schedule appointments using EMR systems such as Epic, Meditech, Athenahealth, eClinicalWorks, Dentrix, Eaglesoft, and other EHR platforms
• Verify insurance coverage and perform insurance verification processes accurately
• Collect patient payments and perform medical billing and coding, including CPT, ICD-9, ICD-10 coding for accurate documentation
• Manage patient records and ensure compliance with HIPAA regulations for health information management
• Handle multi-line phone systems with excellent phone etiquette and assist with patient inquiries
• Review documentation for accuracy and completeness before submission or filing
• Maintain organized filing systems for medical records and administrative documents
• Assist with clinic operations including intake procedures, medical scheduling, and care plan documentation
• Support billing processes related to Medicare, Medicaid, and other insurance providers
• Perform clerical tasks such as data entry, typing, filing, and using Microsoft Office applications efficiently
• Ensure compliance with HIPAA standards and confidentiality protocols at all times

Qualifications

• Proven experience in a medical office setting or healthcare administrative support role
• Familiarity with EMR/EHR systems such as Epic, Meditech, Athenahealth, eClinicalWorks, Dentrix, Eaglesoft is highly preferred
• Knowledge of medical terminology, CPT coding, ICD coding (ICD-9/ICD-10), and medical billing procedures
• Experience with insurance verification processes including Medicare and private insurers
• Strong computer skills including proficiency in Microsoft Office Suite (Word, Excel) and office management software like Dentrix or Eaglesoft
• Excellent organizational skills with the ability to multitask in a fast-paced environment
• Bilingual abilities are a plus to serve diverse patient populations effectively
• Exceptional communication skills with professional phone etiquette and customer service orientation
• Ability to handle sensitive information discreetly in compliance with HIPAA regulations
• Previous clinic or dental office experience is advantageous but not mandatory
• Holding a Certificate of Medical Administrative or Medical Assistant program is a plus.

This position offers an opportunity to be an integral part of a dedicated healthcare team committed to providing outstanding patient care through efficient administrative support.