Job description

Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will excel in providing exceptional client services and support, ensuring a positive experience for our customers. This role involves engaging with clients through various communication channels, including outbound calling, to address inquiries and resolve issues effectively. If you are passionate about customer service and possess strong communication skills, we encourage you to apply.

Responsibilities

• Provide outstanding customer support by addressing inquiries and resolving issues promptly.
• Engage in outbound calling to follow up with clients and ensure satisfaction with services.
• Analyze customer needs and provide appropriate solutions or escalate issues as necessary.
• Maintain accurate records of customer interactions and transactions in our office systems.
• Communicate effectively with clients in English; multilingual abilities are a plus.
• Collaborate with team members to enhance the overall customer experience.
• Utilize computer systems to manage client information and streamline processes.

Qualifications

• Proven experience in customer service or client services is preferred.
• Strong communication skills, both verbal and written, with the ability to articulate information clearly.
• Proficiency in office software and the ability to quickly learn new computer systems.
• Ability to analyze situations and provide effective solutions under pressure.
• Multilingual candidates are highly desirable, as they can assist a diverse clientele.
• A proactive attitude towards problem-solving and a commitment to delivering exceptional service.
• High school diploma or equivalent; further education or certifications in customer service is an advantage.

Join us in delivering top-notch service to our clients while growing your career in a supportive environment!

Job Types: Full-time, Contract, Temporary

Pay: $26.00 - $27.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Morning shift

Work Location: In person