Insurance-Customer Service Representative
Summary
| Title: | Insurance-Customer Service Representative |
|---|---|
| ID: | 56380612680CBH |
| Date Posted: | 12/02/2025 |
| Industry - Job Category: | Customer Service |
| City: | La Quinta |
Description
Job post summary
Date posted: December 2, 2025
Pay: $21.00 - $23.00 per hour
Job description:
We are seeking a dedicated and customer-focused Licensed Insurance Agent with a valid Property & Casualty license and proven experience working in an insurance agency environment. The ideal candidate will have a strong background in providing personalized service, building client relationships, and managing policy needs within an agency setting.
Key Responsibilities:
- Assist clients with selecting, modifying, and renewing Property & Casualty insurance policies.
- Provide outstanding customer service by handling inquiries, policy changes, claims assistance, and coverage explanations.
- Maintain strong relationships with clients to ensure retention and referrals.
- Collaborate with agency staff to support daily operations and meet sales and service goals.
- Accurately process applications, endorsements, cancellations, and renewals.
- Stay current on state regulations, underwriting guidelines, and industry best practices.
- Proactively identify client needs and recommend additional products when appropriate.
Qualifications:
- Active Property & Casualty Insurance License (required).
- Previous experience working in an insurance agency (not brokerage).
- Strong knowledge of insurance products, coverages, and agency workflows.
- Excellent communication, interpersonal, and customer service skills.
- Proficiency in agency management systems and Microsoft Office Suite.
- Highly organized with attention to detail and accuracy.
- Ability to work independently and as part of a team in a fast-paced environment.
Preferred Skills:
- Bilingual abilities (English/Spanish) a plus.
- Prior experience with cross-selling or upselling insurance products.
Job Type: Full-time
Work Location: In person
