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Insurance-Customer Service Representative
Summary
Title:Insurance-Customer Service Representative
ID:56380612680CBH
Date Posted:12/02/2025
Industry - Job Category:Customer Service
City:La Quinta
Description

Job post summary

Date posted: December 2, 2025

Pay: $21.00 - $23.00 per hour

Job description:

We are seeking a dedicated and customer-focused Licensed Insurance Agent with a valid Property & Casualty license and proven experience working in an insurance agency environment. The ideal candidate will have a strong background in providing personalized service, building client relationships, and managing policy needs within an agency setting.

Key Responsibilities:

  • Assist clients with selecting, modifying, and renewing Property & Casualty insurance policies.
  • Provide outstanding customer service by handling inquiries, policy changes, claims assistance, and coverage explanations.
  • Maintain strong relationships with clients to ensure retention and referrals.
  • Collaborate with agency staff to support daily operations and meet sales and service goals.
  • Accurately process applications, endorsements, cancellations, and renewals.
  • Stay current on state regulations, underwriting guidelines, and industry best practices.
  • Proactively identify client needs and recommend additional products when appropriate.

Qualifications:

  • Active Property & Casualty Insurance License (required).
  • Previous experience working in an insurance agency (not brokerage).
  • Strong knowledge of insurance products, coverages, and agency workflows.
  • Excellent communication, interpersonal, and customer service skills.
  • Proficiency in agency management systems and Microsoft Office Suite.
  • Highly organized with attention to detail and accuracy.
  • Ability to work independently and as part of a team in a fast-paced environment.

Preferred Skills:

  • Bilingual abilities (English/Spanish) a plus.
  • Prior experience with cross-selling or upselling insurance products.

Job Type: Full-time

Work Location: In person

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