Customer Service Rep Needed in Temecula!

Pay Rate : $17 / hour + (depending on experience)

Hours : 7:30 AM to 4:30 PM

Temp to hire

PRINCIPLE OBJECTIVE:

Sell to and assist customers in the selection of products and services through new sales, account analysis, order processing, quote creation, and accurately maintaining current customer information.

DUTIES AND RESPONSIBILITIES:

1. Nurture and maintain consistent communication with customers.

2. Understands and employs appropriate sales techniques to increase sales, including “cold” calling.

3. Accurately process sales orders, create quotes, acknowledge, and confirms orders.

4. Supply the customer with freight estimates when requested.

5. Answers and returns phone calls and emails in a timely manner using customer service best practices.

6. May travel off-site to attend trade shows and exhibitions.

7. Conducts phone and email surveys for Sales and Marketing.

8. File customer paperwork / invoices in customer files.

9. Issue’s return goods authorization numbers to customers as approved by the Technical Department.

10. Assist customers by performing customer service best practices.

11. Assist customers with will call orders.

12. Maintain accurate account information in MRP and CRM systems.

13. Understands industry / markets and which products align with each.

14. Works with Technical Department to recommend solutions to customers within standard product offering.

15. Work with the Technical Department to provide customers with customized solutions.

16. Follow up regularly on opportunities.

17. Follows up with customers to ensure technical cases are resolved accurately and in a timely manner.

18. Learn and understand the features and benefits of product offering.

19. Perform assigned company projects in a timely manner.

20. Maintain consistent, responsive communication with the Customer Service Supervisor including but not limited to industry and market trends.

21. Perform other duties as assigned.

KEY METRICS:

1. Reports back activities, new opportunities, positive and negative feedback to the Customer Service Supervisor - Daily, Weekly, Monthly

2. Accurately process customer quotes, order, and freight quotes – Daily, Weekly, Monthly

3. Process and transfer orders to Materials within 24 hours of creation – Daily, Weekly, Monthly

4. Meets or exceeds established company goals – Weekly, Monthly, Annually

5. Accurately identify new and existing competitors - Daily, Weekly, Monthly

6. Accurately classify customer types – Daily, Weekly, Monthly

7. Understand industries / markets and which products align with each - Daily, Weekly, Monthly

8. Overall product knowledge – Daily, Weekly, Monthly

CONTACTS:

Internal: 20% Contact with but not limited to Materials and Shipping personnel regarding customer order deliveries and order readiness.

External: 80% Outside contact with but not limited to customers to assure their needs are met in a timely and professional manner.

DESIRABLE QUALIFICATIONS:

Education: AA or higher in Business or Sales and Marketing preferred. Industry or related Sales / Customer Service / Account Management experience and a High School Diploma may be a substitute for a College degree.

Experience: 1 to 3 years experience and familiarity with the Microsoft Suite is desired.

Please apply then call Marina for more information @ 951-297-3591

Here is the general application link:

https://atwork443.applicantstack.com/x/apply/a2v6venifiv2