Job description

We’re looking for a Shipping & Customer Support Coordinator to join our team! If you thrive in a fast-paced environment, enjoy staying organized, and have a problem-solving mindset, this role could be the perfect fit for you.

As a key member of our team, you’ll manage shipping logistics, process orders, and provide outstanding customer support to ensure smooth operations.

Location: Murrieta, CA

Pay Rate: $20 - $21/hr

Work Schedule: Monday thru Friday, 8am to 5pm

***Temp to Hire Role***

Key Responsibilities:

• Coordinate shipping documents and schedule pickups for truck and LTL (Less Than Truckload) deliveries.
• Process orders accurately through FedEx and other shipping platforms.
• Log customer inquiries, manage tickets, and track quotes using a CRM system.
• Quote and process international orders, ensuring compliance with regulations.
• Respond promptly to customer emails, chats, and phone calls.
• Manage LTL routing guides for repeat customers.
• Assist with inventory management, including entering counts and tracking variances.
• Oversee return authorizations and process credits, repairs, and warranties.
• Enter and follow up on customer purchase orders received via email.
• Reconcile daily shipping reports with customer invoices.
• Review automated customer web orders for accuracy before releasing them to production.
• Process credit memos and maintain accurate records.

What We’re Looking For:

• Strong organizational skills with the ability to multitask.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team.
• High attention to detail and a proactive problem-solving approach.
• Proficiency in Microsoft Office (Excel, Word, Outlook).

Preferred Qualifications:

• Experience with international shipping documentation (certificates of origin, customs forms).
• Familiarity with inventory management systems.
• Knowledge of shipping software and CRM tools.
• Background in shipping coordination (LTL, FedEx) and order processing.

Job Types: Full-time, Temp-to-hire

Pay: $20.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

 

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

 

Schedule:

 

• 8 hour shift
• Day shift

 

Work Location: In person