Job post summary

Date posted: March 16, 2026

Pay: $20.00 - $25.00 per hour

Job description:

Account Management & Sales Support Specialist

Pay: $20–$25 per hour (based on skills and experience)
Location: Menifee, CA 92585
Schedule: Monday–Friday. Flexible start times between 6:00 AM – 4:00 PM (most likely around 7:00 AM – 3:30 PM).

We are seeking a detail-oriented and analytical Account Management & Sales Support Specialist to support our national accounts and sales team. This role is ideal for someone who enjoys working cross-functionally, analyzing sales data, and ensuring customers receive accurate pricing, timely order updates, and excellent service.

In this role, you will act as a key liaison between customers, sales personnel, and internal departments, helping coordinate order management, pricing analysis, and delivery timelines to support a seamless customer experience.

This is a great opportunity for someone who enjoys data analysis, customer communication, and operational coordination within a sales environment.

Key Responsibilities

• Serve as a primary contact for national account inquiries, handling incoming calls, follow-ups, and order updates
• Provide pricing and delivery information for customer quotations
• Enter, edit, and manage new orders and change orders within the ERP system
• Coordinate closely with internal teams including Sales Support, Marketing, Order Processing, Shipping, Material Planning, Quality, and Accounting
• Track and expedite delivery schedules to meet customer expectations
• Prepare and analyze order status, sales performance, and operational reports
• Process Return Material Authorizations (RMAs) and resolve order discrepancies
• Verify purchase orders and order changes to ensure accuracy
• Maintain and update charts, graphs, and performance tracking data
• Assist the Inside Sales Manager with tariff analysis and related reporting
• Maintain strong knowledge of company agreements, policies, procedures, and pricing structures

What We're Looking For

Education

• High School Diploma required
• Associate or Bachelor’s degree in Business, Finance, or a related field preferred

Experience

• Experience in customer service, sales support, purchasing, order management, or accounting
• Experience working with ERP systems or order management systems is highly preferred

Skills & Qualifications

• Strong analytical and problem-solving skills
• Excellent communication and customer service abilities
• Ability to manage multiple priorities and meet deadlines
• Comfortable working with data, reports, and spreadsheets
• Proficiency with Microsoft Excel, Word, and Outlook
• Ability to collaborate with cross-functional teams

Tools & Systems Used

• ERP / Order Management Systems
• Microsoft Outlook, Word, and Excel
• 10-Key Calculator

Job Type: Full-time

Benefits:

 

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

 

Education:

 

• High school or equivalent (Required)

 

Experience:

 

• Process Return Material Authorizations (RMAs): 1 year (Preferred)
• Supports Sales, Shipping, Quality, and Accounting teams: 1 year (Required)

 

Shift availability:

 

• Day Shift (Required)

 

Work Location: In person