Job description

Responsibilities:
- Answer incoming calls and respond to customer inquiries in a professional and courteous manner
- Provide accurate information about products, services, and company policies
- Handle customer complaints and resolve issues promptly and efficiently
- Maintain customer records by updating account information and documenting interactions
- Follow communication scripts to ensure consistent and effective customer service
- Identify and escalate priority issues to the appropriate department or supervisor
- Meet or exceed call center performance goals, including call handling time, customer satisfaction, and quality assurance metrics

Requirements:
- Previous experience in a call center or customer service role preferred
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Ability to multitask and prioritize tasks effectively
- Proficient in using computer systems and software applications
- Familiarity with medical office procedures and terminology is a plus
- Ability to remain calm and professional in stressful situations

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, requirements, or working conditions associated with the role.

Please call Larissa if you meet requirements: 951-297-3591 X108

Job Types: Full-time, Contract

Salary: $17.50 - $18.00 per hour