Schedule & Compensation

• Schedule: Monday–Friday, 8:00 AM – 4:40 PM
• Overtime: Available as needed
• Pay Range: $20.00 – $22.50 per hour, depending on experience

Summary of Position

Provide comprehensive support to the Service organization and customers by managing administrative functions, service requests, and internal coordination. This role ensures timely, accurate communication while processing service bookings, quotes, repairs, and contract updates.

Key Responsibilities / Essential Functions

• Respond to field and bench service inquiries via phone, email, and chat.
• Generate accurate quotes for field and bench service work.
• Create Return Authorizations in Oracle for U.S.-based customers.
• Update and maintain customer accounts and installed-base records in Oracle.
• Handle customer account updates, billing inquiries, and Work Order adjustments.
• Process service orders for repairs, loaners, and rentals.
• Communicate effectively with customers, internal teams, and leadership.
• Manage multiple priorities in a fast-paced, changing environment.
• Update, monitor, and renew service contracts as needed.

Other Responsibilities and Functions

• Prioritize tasks with urgency in a high-volume environment.
• Adapt quickly to new procedures, systems, and challenges.
• Demonstrate strong customer focus and commitment to service excellence.
• Identify issues and develop practical, high-impact solutions.
• Collaborate with team members to achieve shared goals.
• Maintain integrity, professionalism, and reliable work habits.

Education and Experience

• High school diploma or equivalent (this is required).
• 2+ years of customer service, call center, or service administration experience.
• Proficiency with Microsoft Office Suite (Excel, Outlook, Teams).
• Strong computer literacy, including experience with databases and spreadsheets.
• Oracle experience preferred.

Skills and Competencies

• Knowledge of administrative and office procedures.
• Strong written and verbal communication skills.
• High attention to detail and accuracy.
• Self-motivated, proactive, and able to work independently.
• Ability to meet productivity standards in a fast-paced environment.
• Strong relationship-building skills across teams and customer groups.
• Comfortable working within a high-performance culture.

Work Environment

• Indoor industrial/office environment
• Adequate lighting and ventilation
• Low to moderate noise levels

Physical Demands

• Ability to lift and carry up to 25 lbs occasionally
• Occasional lifting of 26–50 lbs with assistance
• Frequent standing, walking, sitting, and bending
• Regular use of hands for typing, data entry, and handling materials
• Occasional reaching overhead and outward
• Ability to perform repetitive hand motions
• Ability to work at a computer for extended periods

Disclaimer

This job description outlines the general nature and responsibilities of the position and is not intended to be exhaustive. Duties may change based on organizational needs. Employment is at-will.

Equal Opportunity Employer

The organization provides equal employment opportunities to all qualified applicants regardless of legally protected characteristics.

Job Types: Full-time, Temporary