Job description

Job Title: Dispatch and Parts Coordinator
Location: Oceanside
Schedule: Full-Time | Monday–Friday | 7:00 AM – 3:30 PM
Pay Range: $22 – $28/hour
Type: Temp-to-Hire
Bilingual Preferred: English/Spanish

About the Role:

We’re looking for a sharp, reliable, and highly organized Dispatch and Parts Coordinator to join a growing operations team. This role plays a critical part in keeping field operations and parts logistics running efficiently. You’ll serve as the central link between customers, vendors, field technicians, and office staff—managing urgent service requests and parts sourcing with urgency and professionalism.

After hire, this position will participate in an on-call emergency rotation for after-hours dispatch support.

Key Responsibilities:

• Log and manage all approved jobs in the internal system
• Monitor contract schedules and ensure timely service delivery
• Dispatch routine and emergency service jobs to field technicians
• Track job status and provide regular updates to customers
• Respond promptly to calls and emails with clear, professional communication
• Coordinate logistics for parts—sourcing, purchasing, staging, and delivery
• Identify and verify correct parts required for each job
• Build and maintain strong relationships with parts vendors
• Maintain accurate records in CRM for all customer and vendor activity
• Collaborate with accounting for PO approvals and vendor payments
• Support technicians with accurate dispatching and timely parts coordination
• Remain calm and effective in high-pressure, fast-paced situations
• Communicate clearly and professionally across all departments
• Attend team meetings to align on service goals and priorities

Qualifications:

• 2+ years of experience in dispatch coordination or parts/inventory management
• Strong sourcing and vendor relationship management skills
• Experience using field service software (ServiceTrade experience is a plus)
• Proficient in Microsoft Office and CRM systems
• Bilingual in English and Spanish strongly preferred
• Familiarity with boiler parts or industrial equipment is a plus
• Highly organized with excellent attention to detail
• Strong decision-making skills with the ability to work independently
• Clear verbal and written communication skills
• Positive, team-oriented mindset

Preferred Qualities:

• You thrive in a fast-paced, high-volume environment
• You take ownership and initiative in your work
• You value proactive communication and follow-through
• You enjoy solving problems and helping the team succeed

Job Type: Full-time

Pay: $22.00 - $28.00 per hour

Expected hours: 40 per week

Benefits:

 

• Dental insurance
• Health insurance
• Vision insurance

 

Ability to Commute:

 

• Oceanside, CA 92052 (Required)

 

Ability to Relocate:

 

• Oceanside, CA 92052: Relocate before starting work (Required)

 

Work Location: In person